FAQ
Is there a long-term lease?
No, the rental agreement is month-to-month.
When is my rental fee due?
Your rent is due on the first 1st day of the month. If payment is not received by the end of the day on the 10th, a late fee of $10 is assessed.
Will I receive a monthly "bill"?
We do not send a monthly bill. If you need to have an actual paper bill mailed to you we can accommodate that request for an additional charge of $3.
What forms of payment do you accept?
We accept cash, check, and major credit cards. Autopay with authorization for recurring payment. You may mail your payment, deliver it in person, or give us your credit card number via telephone.
What may I store?
Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed.
How tall / wide are your doors?
Door sizes vary by unit size and range from 3’ to 8’ wide. Our doors are roll-up doors are easy to operate and coil up once opened.
Do I need to provide my own lock?
Yes, you must provide your own lock. We do offer locks for sale, if you would like to purchase one.
Does the facility assume any liability for the goods I store?
No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement. We request you do not give your automatic gate access code to anyone not on your rental agreement.
Can I share access to the space with my family and coworkers?
Yes, you decide who may have access to your storage unit.
May I allow people to “tailgate” through the gate?
Please do not “tailgate” or allow anyone else to do so. Management is not responsible if all posted safety signs and procedures are not followed.
What if I or one of my guests damages my unit or another building or fixture on the property?
The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.
How do I get my deposit back when I move out?
There is no deposit; your origination fee is non-refundable.
Can I get a refund?
It is a policy that our self-storage facility does not prorate rental payments for any partial months.
What are the office hours?
Office hours are from 9am-5pm Monday-Saturday & 9am-4pm on Sunday.
What are the gate hours?
Gate hours are from 7am-7pm everyday of the year.
What happens if I lose the key to my storage unit?
You hold the only key to your storage unit. However, if you should misplace it, we recommend calling a locksmith.